1. Introduction
Welcome to TVNADO, your trusted IPTV service provider for live TV, movies and sports streaming worldwide.
We value every customer and aim to ensure complete satisfaction with every subscription.
This Refund and Returns Policy explains how refunds and cancellations work with TVNADO.
Please read it carefully before making a purchase.
2. Refund Eligibility
Because TVNADO provides a digital IPTV service with instant activation, refunds are available only under specific circumstances.
You may qualify for a refund if:
- You purchased a subscription directly from tvnado.site.
- You experienced technical issues that our support team could not resolve.
- You request the refund within 7 days of your initial purchase.
- Your account has not been used excessively or beyond a reasonable test period.
If you have an active trial, we recommend testing TVNADO first before choosing a long-term plan.
3. Non-Refundable Situations
Refunds cannot be issued in the following cases:
- You changed your mind after the IPTV service was activated.
- You provided incorrect device information or did not follow the setup instructions.
- Your connection issues are caused by poor internet quality, ISP blocking or incompatible devices.
- You purchased from an unauthorized reseller.
- You request a refund after the 7-day window.
Please note: TVNADO subscriptions are digital goods and cannot be returned once activated.
4. Technical Support and Troubleshooting
TVNADO is committed to delivering smooth HD and 4K streaming.
Before requesting a refund, we strongly encourage you to contact our support team for free troubleshooting.
We can help you with:
- Device configuration
- IPTV app setup (IPTV Smarters, TiviMate, XCIPTV and more)
- Connectivity and buffering issues
- Speed testing and optimization
Most issues can be resolved in a few minutes with our assistance.
Support Contact:
WhatsApp: +447476610474
Email: [email protected]
5. Refund Process
If your refund request is approved:
- You will receive a confirmation email.
- The refund will be processed using your original payment method (credit card, PayPal or cryptocurrency).
- Processing time may take between 3 and 7 business days, depending on your payment provider.
If the refund has not appeared after 7 days, please contact TVNADO support for follow-up.
6. Secure Transactions
Your privacy and security are important to us.
All TVNADO payments are processed through secure, SSL-encrypted gateways.
We do not store sensitive customer payment information.
Refunds are handled safely using the same secured payment channels.
7. Contact Information
If you have questions about this Refund and Returns Policy or need help with your account, you can contact us:
Email: [email protected]
WhatsApp / Call: +447476610474
Website: https://tvnado.site